Customer Support

Sailing on an endless sea of life sciences, guides, questions, thoughts that come to mind, things you might like to share, the unnoticed details.

By phone, e-mail, or face to face, reach us however you can. Whatever the subject is we are here for you on the other side of the line, behind the screen, or just next to you.

To help and support you is the best part of our work.

Two of our core areas are offering high level service and support to our customers and maintaining good relationships with them. Their needs and developments of required diagnostic test systems are the driving force for us. Therefore, we provide on-site technical support during implementation and routine workflow as well as technical demonstrations in our facilities in Virginia, USA.

To assure the quickest possible solution of any problem we always require the SYSTAAQ PCR Kit users to provide the following information:

• Kit Name
• Kit Lot (specified on the kit package)
• Details of the Problem
• Equipment Details (Name & Model)
• Run File of the experiment from the real time PCR system